The average person is aware that it is now possible to make a call over the web. Such technology is referred to as Voice over Internet Protocol (VoIP). The question is how to distinguish one VoIP provider from the next. Below, IT services experts in Southern California explain how to go about the search process to find the perfect VoIP provider for your business.
Consider the Importance of Features
It is a mistake to assume every VoIP provider offers the basic features. A handful of such vendors will skimp on seemingly basic features to cut costs. The bottom line is no two VoIP services are exactly the same. Some VoIP providers offer extensive features, while others have a bare-bones system that allows for calls and little else.
Spend some time thinking about what your business needs in terms of web calling. There is a good chance your team will benefit from some of the features offered by VoIP providers. Examples of such features include call recording, video conferencing, text messaging, and voicemail transcription. An IT services group in Southern California can help you understand everything VoIP vendors have to offer.
Consider the Cost
Price should be one of your top concerns. However, determining the total cost of VoIP ownership is a bit more complex than many assume. The total cost hinges on an array of variables that have the potential to change on a yearly basis. So, be sure to request an estimate of each of these costs over the next three years before making a commitment. As an example, you should be able to find out the five-year cost of the basic subscription according to the number of projected users, hardware costs, possible relocation costs in the event of an office move, feature upgrades, and so on.
The Human Component
In many cases, the VoIP system is set up and functions without flaw for months or years. However, there will likely be one or multiple instances in which you have a question or concern. If you need to speak with a customer service representative, this individual should be informative, intelligent and friendly. Above all, the VoIP provider’s representatives should be reliable. There should always be someone available to help if you are having issues with your VoIP.
Do you need assistance with VoIP, IT, the cloud, or anything else tech-related? Our IT services team in Southern California can help with just about all of your IT and other tech challenges. Contact us now at ecasys for more information.